Legal

Refund Policy

Last updated 14 September 2026

How to request a refund

Email support@fusefloat.com from the address you bought with, and include your order number or licence key. That is all we need.

How long it takes

We process refunds through Freemius, usually within two business days of your email. Once processed, your bank or card issuer typically takes a further 5–10 business days to show the money back in your account — that part is out of our hands.

What happens to your licence

When a refund is issued, the licence key is deactivated and the Pro features stop working on your sites. The free version keeps working, and your settings are not deleted.

Before you ask for a refund

If something is not working, it is often a small fix and we would genuinely rather solve it than take your money back. Send us the problem first — most issues turn out to be a missing profile URL or a display rule hiding the bar. If we cannot fix it, the refund stands regardless.

After 14 days

We are not obliged to refund after 14 days, but if something has gone genuinely wrong, email us anyway and we will look at it properly.

Renewals

There are none. Pro is a one-time payment, so there is no recurring charge to dispute or cancel.